Can you substitute an item in the basket?
We can make substitutions if you order 100 or more of the same basket with a minimum purchase of $3,500 prior to November 1, 2006 or after January 21, 2007.

Why did I receive a different gift basket from what I ordered?
In the rare instances when demand outstrips supply of a particular item in a gift basket, or the gift basket itself, we will replace that item with one of equal or greater value at no extra charge.

Can I specify a gift card message?
Yes, during the checkout process, you will be prompted to write your gift message in an area called 'A Gift From'

If I place an order, how will my baskets be shipped?
Most deliveries arrive within 2-7 business days shipped via Federal Express or UPS. Orders must be placed by 10:00am pacific standard time to ship within 48 hours. Please note that Saturday and Sunday are not considered delivery days.

Will I know my shipping charges before I place an order?
Shipping rates vary by gift basket. You will be given the cost of all gift baskets while you are shopping on our website and before you check out.

Do you ship gift baskets to Puerto Rico or Guam?
We don't ship to Puerto Rico or Guam.

Can I ship my basket anywhere?
Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship some products to our friends in Hawaii and Alaska.

Why do you need my recipient's phone number?
The delivery service must have the recipient's phone number because it may be necessary to contact the recipient by telephone to complete delivery. We will not contact your gift recipients via phone unless we are having problems with delivery.

Will I be charged for the redelivery of gift baskets?
Redelivery charges will apply to orders requiring reshipment due to incorrect delivery information. Delivery services will not forward to another address.

What is the policy on wine basket deliveries?
All of our baskets containing wine ship out as "Signature Required", and someone over 21 years old is legally required to sign for the package. We suggest delivery to receiver's place of work for this reason. If delivery attempts are made and arrangements are not made by the receiver to pick up the package at the carrier's local hub, causing the package to be returned to us, only a product credit will be issued.

What are your hours of operation?
We are available to take your orders 24/7 via our website. The shipping and processing hours of operation are Monday - Friday 10.00 am to 5:00 pm.

What forms of payment does your business accept?
We accept all major credit cards, money orders, cashier checks.

Do you collect sales tax?
State law requires us to collect sales tax from Illinois customers.

How long will the gourmet foods in my gift basket stay fresh?
The items packaged inside are best if consumed within 7 to 10 months.

Do the gift baskets containing chocolates need refrigeration?
Fedex or other delivery companies that we work with don't refrigerate gift baskets that contain chocolate inside. It is possible that the chocolates inside your gift baskets could melt during delivery in a hot climate.

Our Guarantee
If you are unhappy with an item, please email us, info@tastefullyexpressive.com. Include your Order number, Phone number, and description of the problem. A customer service specialist will contact you within 1-2 business days.

Damage
Refunds or replacements will only be given if your order arrives damaged. Claim must be made within 5 days of receiving. All packaging should be kept in casing shipping company needs to inspect the package.

Late Delivery
If your order arrives late due to a shipping company, you will be credited for shipping charges. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Holiday Delivery
During peak times, deliveries may take one additional business day to arrive. This affects the week prior to the following holidays: Christmas, Valentine's Day, Mother's Day, and Father's Day.

Wrong Addresses
Orders sent to a wrong or incomplete address are not guaranteed. Additional charges apply to fix and forward the package to the correct address.

Undelivered Packages
Once a delivery attempt has been made, it is the responsibility of customer to ensure the package is accepted. We do not guarantee delivery will be made if there is not someone home to accept a package or if the shipping company is unable to deliver package.